Refund Policy

At Focken Bookkeeping, I strive to provide accurate and timely bookkeeping services. Due to the nature of these services, refunds are handled as follows:

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Prepaid Services:

If you have prepaid for services and work has not yet begun, you may request a full refund by contacting me within 7 business days of payment. Refunds requested after this period may not be honored.

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Work in Progress:

Once work has started, refunds for completed work will not be provided. However, if you choose to halt services before completion, I will refund any portion of prepaid fees for work not yet performed, calculated on a pro-rata basis.

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Final Deliverables:

No refunds will be issued once final deliverables (e.g., financial reports, reconciliations) have been sent or made available to you.

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Non-Refundable Fees:

Administrative, setup, or consultation fees are non-refundable.

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Refund Requests:

All refund requests must be submitted in writing via email to 

hannah@fockenbookkeeping.ca. Please include your name, contact information, and reason for the request.

 

Refund Process:

Approved refunds will be processed using the original payment method within 14 business days of approval.

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Dispute Resolution:

If you have concerns about the services, please contact me promptly so we can resolve the issue fairly and efficiently.

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I am committed to client satisfaction and transparency throughout our engagement.